Refund policy

Returns & Glass Breakage Policy

Handmade Variance:Due to the artisanal nature of our upcycled products, small variations glass shapes,twine wrapping,and charms are a natural part of their unique character.

Returns:Because items are custom made,we do not accept generl returns or exchanges.However,your complete satisfaction is our abolute priority.

Damaged or Broken Items:

We pack our fragile items with  extreme care.In the rare event that your lamp or glasware arrives damaged during transit,please email u at (hello@tranquilcoastllc.onmicrosoft.com)

within 48 hrs of delivery with a photo of the broken item and packaging.We will gladly send out a brand-new matching replacement to you immediately at no extra cost.